Job Overview​

We are seeking a results-driven Business Development Specialist to lead the expansion of our RTA (Ready-to-Assemble) cabinet dealer network across US. This role requires extensive national business travel to identify, recruit, and onboard high-potential dealers while conducting in-depth market research and customer intelligence gathering. The ideal candidate will leverage industry insights to uncover business opportunities, support preliminary business setup for new partners, and deliver product training to drive mutual growth in the competitive cabinet market.​

Key Responsibilities​

Dealer Network Development​

l Identify, prospect, and recruit qualified RTA cabinet dealers nationwide through proactive outreach, industry events, and targeted market analysis.​

l Evaluate dealer candidates based on business capability, market coverage, and alignment with company values and sales objectives.​

l Negotiate partnership agreements and establish clear collaboration frameworks to ensure effective channel development.​

Market Research & Intelligence​

l Conduct comprehensive market research to analyze industry trends, competitor activities, and regional demand dynamics for RTA cabinets .​

l Systematically collect and update customer information (including decision-makers, business scales, and procurement needs) using standardized tools and CRM systems .​

l Generate actionable insights to optimize dealer development strategies and identify untapped market opportunities.​

Business Opportunity Identification​

l Proactively explore potential business opportunities by mapping key stakeholders in target regions and building long-term relationships .​

l Collaborate with internal teams to develop tailored solutions that address dealer pain points and market demands.​

l Track and report on sales pipelines, ensuring timely follow-up on leads and conversion of opportunities into formal partnerships.​

Dealer Enablement & Support​

l Assist potential dealers in completing preliminary business setup, including operational processes, sales tools deployment, and supply chain coordination .​

l Deliver professional product training (e.g., product features, installation guidelines, selling points) to enhance dealer team capabilities .​

l Provide ongoing support to new dealers during the initial launch phase to ensure smooth business operations and sales growth.​

National Business Travel & Execution​

l Undertake regular national business travel (60-70% of working time) to visit potential dealers, attend industry exhibitions, and conduct on-site market research .​

l Efficiently manage travel itineraries and on-site activities to maximize productivity and partnership conversion.​

Requirements & Qualifications​

Education & Experience​

l Bachelor’s degree or above in Business Administration, Marketing, or related fields.​

l Minimum 2-3 years of business development or channel sales experience in the cabinet industry, with a focus on RTA products preferred.​

l Proven track record in dealer network expansion, customer acquisition, and sales performance achievement .​

Core Competencies​

l Strong market research and data analysis skills, with the ability to translate insights into actionable strategies .​

l Excellent communication, negotiation, and relationship-building skills to engage with diverse stakeholders.​

l Self-motivated, results-oriented, and able to work independently in a fast-paced, travel-intensive environment.​

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Preferred Qualifications​

l Existing network of cabinet industry resources (e.g., dealers, distributors, industry associations) is highly advantageous.​

l Familiarity with RTA product specifications, market dynamics, and competitive landscape in the cabinet sector .​

l Experience in providing product training or dealer support is a plus.

Job Type：Full-time NJ

Description

Position Overview:

We are seeking a Customer Service Representative who is fluent in both Mandarin and English to join our New Jersey team. The ideal candidate will be the first point of contact for our customers, ensuring a seamless experience from inquiry to post-purchase support. This role is crucial for maintaining customer satisfaction and fostering long-term relationships with our clients.

 Key Responsibilities:

Customer Interaction 

Ø Address customer queries, resolve issues, and provide support via phone, email, or chat.

Ø Understand customer needs and preferences.

Ø Provide accurate product information and recommendations.

Ø Handle customer inquiries and resolve issues promptly.

Ø Build and maintain strong customer relationships.

Order Process 

Ø Demonstrates accuracy in understanding customer needs and selecting the appropriate items.

Ø Capable of interpreting customer drawings to identify and list the correct products

Ø Send estimate to customer

Ø QB order processing or Kunlu order processing

Ø Send invoices, payment instructions, and ETA notifications to the customer in a timely manner.

Ø Provide the warehouse with a delivery report 1–2 days in advance.

Ø Ensure payment is collected at least one day prior to the delivery date.

Sales Support 

Ø Assist in opening new accounts in accordance with internal procedures.

Ø Support the placement of sample orders as needed.

Ø Coordinate with the Sales team to communicate with customers based on their instructions.

Ø Generate and follow up on estimates, proposals and orders 

Ø Help maintain an organized showroom updating displays as needed 

Ø Upsell the customers to sell lighting packages and accessories 

Claim 

Ø Go over claim details with sincerity and patience, strategic language to maintain professionalism and foster a positive resolution

Ø Investigate and resolve customer complaints and issues promptly and effectively

Ø Follow the claim process, filter information, analysis the possibility comes from

Ø Prepare related documents and comments for GM assistant’s approval

Ø Any replacement, process the order, and ask Shirley to check or open a credit memo.

Ø Any credit can only be applied to the next order, and the deduction amount cannot exceed 10% of the total order value or $500, whichever is lower.

Ø Any shipping fees related to the claim should also be included in the processing list and counted in the credit memo.

Additional Duties 

Ø Stay updated on industry trends and competitor activities.

Ø Provide feedback to management on customer preferences.

Ø Assist with special events and promotions.

Ø Support team members as needed.

Ø Perform other duties as assigned by management.

Local Purchase  

Ø The accuracy and timeliness of procurement.

Ø The timeliness of arranging pickup and delivery needs to meet the delivery deadlines of the orders.

Ø Procurement payments will be arranged and paid promptly

Requirements

Qualifications:

• Previous experience in a customer service role, preferably in a manufacturing or related industry.
• Strong problem-solving skills with a customer-centric approach.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using CRM software and other customer service tools.
• High school diploma or equivalent; college degree preferred.